Privacy Policy – INDOKONA
1. Introduction
At INDOKONA, we respect your privacy and are committed to protecting the personal data of our users. This Privacy Policy explains how we collect, use, store, and protect information when you use our WhatsApp Business API and related communication services.
By using INDOKONA’s platform, you agree to the practices described in this Privacy Policy.
2. Data We Collect
a) User Data
We may collect the following information when you register or use our services:
Name
Business name
Email address
Phone number
Billing and payment-related information
Account credentials
b) Usage & Technical Data
To improve performance and security, we may collect:
IP address
Browser and device type
Operating system
Log files and usage activity
Date and time of access
c) End-User Data
INDOKONA acts as a technology service provider.
Our users are solely responsible for:
Obtaining explicit consent (opt-in) from end users
Ensuring lawful collection and use of personal data shared through WhatsApp messages
INDOKONA does not control or own end-user message content.
3. How We Use Data
We use collected data for the following purposes:
To provide, operate, and maintain INDOKONA services
To verify user identity and prevent fraud or misuse
To communicate important service updates, alerts, or support messages
To improve platform performance, reliability, and security
To comply with legal obligations and Meta (WhatsApp) policies
4. Data Sharing & Disclosure
INDOKONA does not sell, rent, or trade personal data.
We may share data only in the following cases:
With trusted third-party service providers (hosting, payment gateways, analytics), strictly under confidentiality agreements
When required by law, court order, or government authority
To protect INDOKONA’s legal rights, users, or platform integrity
5. Data Security
We use industry-standard security practices, including:
Secure servers and access controls
Encrypted data transmission where applicable
Monitoring for unauthorized access or misuse
Users are responsible for:
Keeping login credentials confidential
Preventing unauthorized access to their accounts
6. Data Retention
We retain personal data only for:
As long as required to provide services
Legal, accounting, or regulatory compliance
Resolving disputes or enforcing agreements
Data may be securely deleted or anonymized after retention requirements are fulfilled.
7. User Rights
Subject to applicable laws, users may:
Access their personal data
Request correction or update of information
Request deletion of their account and data
For any data-related request, users may contact our support team.
8. Changes to This Privacy Policy
INDOKONA may update this Privacy Policy from time to time.
Significant changes will be communicated through the platform or email.
Continued use of the services after updates indicates acceptance of the revised policy.
9. Contact Information
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Email: indokona2024@gmail.com
Address: Faridabad, Haryana – 121003, India